Return & Exchange Policy
At Thikana, we are committed to delivering a premium shopping experience. We understand that sometimes a product may not meet expectations, and we offer a clear and customer-friendly return and exchange policy to ensure your satisfaction.
Delivery & Payment Information
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Inside Dhaka: Delivery charge — ৳40
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Outside Dhaka: Delivery charge — ৳70
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Free Delivery on orders over ৳2,000
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Cash on Delivery (COD) available — Pay only after receiving your product
Return & Exchange Guidelines
✔️ If You’re Not Satisfied with the Product:
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You may return the item immediately upon delivery if it does not meet your expectations.
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To be eligible for return or exchange, the product must be unused, with all tags and original packaging intact.
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An unboxing video is required as proof in case of any product issues or damage claims.
❌ Returns Will Not Be Accepted If:
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The product has been used, worn, or washed
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The item is part of a sale, promotional offer, or customized
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There is physical damage to the item without accompanying unboxing video evidence
Return & Exchange Procedure
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If the product is not suitable, please inform the delivery agent immediately at the time of delivery.
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Alternatively, contact our support team via WhatsApp or Facebook Messenger with the unboxing video.
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Once approved, we will process your return or exchange within 2–3 business days.
Order with Confidence
We encourage all customers to watch the product video reviews available on our platform to make an informed decision before placing an order. We aim to ensure you are fully satisfied with the quality and details of your purchase.
Customer Support
If you have any questions or need assistance, feel free to reach out to us:
📞 Call/WhatsApp: +8801304224233